An easy, user-friendly return process is important for customers of online retailers. Make handing returns a breeze with Internel’s e-fulfilment experts who can help you rise to this service challenge.
In the world of e-commerce, customers are “forced” to buy before they try. That means up to 30% of online orders are ultimately returned!
This situation makes the after-sales stage more important than ever – a smooth and painless return experience inspires trust and loyalty in customers.
Many online retailers are directing returns to one of their many brick-and-mortar stores to be received, stored, re-packed and then forwarded to their EU distribution centre. Or even worse, consumers have to return online purchased parcels in such stores, keeping shop assistants tied up with products they have not sold in the first place. This wastes precious sales time and resources.
|Tariff||Service||Service level||Process details|
|Classic return point||Administrative registry/parcel||Receiving return parcel|
|Scanning order number|
|Scanning tracking number|
|Reporting inbound carrier|
|Importing full daily returns (csv, xml) to customer back-end|
|Advanced return check||Return items scan & quantity check||Opening return parcel|
|Scanning item codes|
|Scanning item quantity|
|Return items quality status check & return coding||Visual control of returned item|
|Report control result, return reason codes and customer remarks|
|Professional return re-make||Refurbishing return items||Functional control of items|
|Re-packaging items to new plastic bags or boxes|
|Registration of re-works done|
|Handling and storage until re-sold or transferred|
|Efficient transfer to supplier||Economical return to your EU return point||Economical packing of individual returns to large master boxes 50x50x100cm|
|Daily/weekly shipment to your EU distribution centre|
Spare you and your consumers in Germany and Poland the hassle – trust your returns to a partner who manages them economically and efficiently for you. Contact us today for more information and to discuss how we can support you.